Cross Cultural Health Care Case Studies
Presented by Extension Services in Pharmacy, School of Pharmacy, University of Wisconsin-Madison and funded through an educational grant from Pfizer Inc.
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General Information
Cross Cultural Health Care Case Studies is 5-part web-based multidisciplinary program. Our goal is to provide pharmacy professionals with the knowledge, skills and tools to achieve cultural competence in their practice settings. This program is an innovative and interactive on-line independent study program which offers continuing education credit.
This program was originally developed by the National Pediatric Pulmonary Centers in response to the need to educate health care providers on common issues that arise while working with people of diverse cultures. Knowing that pharmacists and other health care providers need to fully understand and appreciate how the cultural background of a patient or their family may influence their behavior related to their disease or its treatment, this program provides the background to raise multi-cultural awareness and teaches the skills to interact with patients and their families from various cultural backgrounds. The content of this program is applicable for pharmacy professionals in any practice environment, serving all patient populations and treating a variety of disease states.
Intended Audience:
Both pharmacists and pharmacy technicians working with a culturally diverse patient population in any healthcare setting will benefit from this continuing education series.
Program Access for Pharmacy Credit:
Each of the 5 programs/case studies in this series is available through this website and provides continuing education credit for $20 per program. Note: Please complete the first program in the series before completing any of the case studies.
Program Access free of charge:
To access each program free of charge (i.e. no ACPE credit will be provided) please visit this website: http://ppc.mchtraining.net
Goals & Objectives
Overall Program Learning Objectives:
The educational objectives of the program are as follows:
- Define cultural competence and discuss how cultural, religious and social factors can affect how a patient and their family experience and perceive delivery of care, medical decision-making and disease management.
- Identify the social, emotional and cultural factors that can influence medication non-adherence.
- Identify interventions that can be used to overcome the factors that can influence medication non-adherence.
- Summarize how to integrate family belief systems about alternative medicine into traditional western medical practice.
- Describe the legal background and requirements regarding the need for medical interpretation and how healthcare providers and organizations need to respond to this responsibility.
Case Study Learning Objectives: Core Concepts in Cultural Competence
ACPE #: 073-000-07-200-H04-P and 073-000-07-200-H04-T
Objectives:
- Define cultural competence, health beliefs and social factors.
- Describe how cultural and social factors can affect patient's approach and experience of healthcare.
- Describe how to work effectively with patients from cultures other than one’s own.
- Summarize the importance of self awareness in working with people from other cultures.
Lanesha Johnson: Cross Cultural Health Care Case Studies
ACPE #: 073-000-07-201-H04-P and 073-000-07-201-H04-T
Objectives:
- Identify social, emotional and cultural factors that can influence Lanesha’s medication nonadherence
- Identify questions that one might ask Lanesha and her family to get a fuller picture of social, emotional and cultural factors that might affect their care
- Develop possible interventions that one might try with the family, based on a fuller understanding of Lanesha and her family
Diane Mathis: Cross Cultural Health Care Case Studies
ACPE #: 073-000-07-202-H04-P and 073-000-07-H04-T
Objectives:
- Identify an organization’s legal responsibilities to provide qualified language interpretation to patients and families
- Describe the range of medical language interpretation and what is considered “best practice”.
Alejandro Flores: Cross Cultural Health Care Case Studies
ACPE #: 073-000-07-203-H04-P and 073-000-07-203-H04-T
Objectives:
- Identify specific cultural values, common to the Latino culture, that are affecting the response of Alejandro’s family to his health care providers
- Discuss potential factors involved in a family’s choice to pursue complementary and alternative medicine
- Develop culturally appropriate interventions that may be effective in improving Alejandro’s medical status.
Rivka Cohen: Cross Cultural Health Care Case Studies
ACPE #: 073-000-07-204-H04-P and 073-000-07-204-H04-T
Objectives:
- Identify cultural and religious values and how they may affect patients’ perception of healthcare providers and disease management
- Discuss how cultural and religious beliefs may influence Hasidic Jewish patients’ desire to hide or conceal medical information
- Develop culturally/religiously appropriate interventions that may be effective in improving medical care for patients.
Continuing Education Credit
Extension Services in Pharmacy at the University of Wisconsin-Madison School of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Each of the 5 programs in this series has been approved for a maximum of 1 hour (0.1 CEUs) of pharmacy continuing education credit. Statements of Credit will be electronically available upon participation in this program, successful completion of the exam (minimum score of 70%) and completion of program evaluation.
Core Concepts in Cultural Competence (0.1 CEUs)
ACPE #: 073-000-07-200-H04-P and 073-000-07-200-H04-T
Lanesha Johnson: Cross Cultural Health Care Case Study (0.1 CEUs)
ACPE #: 073-000-07-201-H04-P and 073-000-07-201-H04-T
Diane Mathis: Cross Cultural Health Care Case Study (0.1 CEUs)
ACPE #: 073-000-07-202-H04-P and 073-000-202-07-H04-T
Alejandro Flores: Cross Cultural Health Care Case Study (0.1 CEUs)
ACPE #: 073-000-07-203-H04-P and 073-000-07-203-H04-T
Rivka Cohen: Cross Cultural Health Care Case Study (0.1 CEUs)
ACPE #: 073-000-07-204-H04-P and 073-000-07-204-H04-T
Release Date: 11/01/2007 Expiration Date: 10/31/2010
More Information
Program Coordinator |
Extension Services in Pharmacy |
Acknowledgements
This program was funded through an educational grant from Pfizer Inc.
Faculty
Craig Becker, LCSW, MSSW
University of Wisconsin Pediatric Pulmonary Center
Susan Horky, LCSW, BCD
University of Florida Pediatric Pulmonary Center
Janet Johnston, PNP, MSN
University of Alabama at Birmingham Pediatric Pulmonary Center
Mary Jeanne Phipps, LICSW, MSW
Children's Hospital and Regional Medical Center-Seatle
Betty-Pauline Polanco, RRT, MEd
University of Arizona Pediatric Pulmonary Center
Melissa Saperstein, MSW
Mt. Sinai School of Medicine Pediatric Pulmonary Center
Rebecca Tribby, RN, MSN
University of Wisconsin Pediatric Pulmonary Center
Faculty Disclosure Statement
It is the policy of Extension Services in Pharmacy at the University of Wisconsin-Madison School of Pharmacy to require the disclosure of the existence of any significant financial interest or any other relationship a faculty member or a sponsor has with either the commercial supporter(s) of this activity or the manufacturer(s) of any commercial product(s) discussed in an educational presentation.
These faculty report no existing relationships with Pfizer Inc.: Melissa K. Saperstein; Susan Horky; Mary Jeanne Phipps; Craig Becker
No information was available for Betty-Pauline Polanco at the time of publication.
